When your favorite moisturizer, lipstick or other cosmetic product is about to run out you head to the cosmetic counter. Easy enough to do unless, to your horror, you discover the product has been discontinued. It always seems to be the products that you love the most that are discontinued, why is that? All is not lost if the product is from the Estee Lauder family of companies. You can call the toll free Gone But Not Forgotten line and they’ll search their warehouses of retired products to try and locate it
It is possible that products from any company under the Estee Lauder umbrella might be found. These include: Estee Lauder, Clinique, Bobbi Brown, Orgins, Bumble and Bumble, Donna Karan, La Mer, Aveda, Prescriptives, MAC, Smashbox, Tory Burch , and more.
Before you call have the exact name, shade, number of your product and a major credit card. You’ll get an email within 10 days letting you know if your product can be located. Your credit card will be charged the cost of the product at the time it was discontinued plus a flat five dollar shipping fee for whatever quantity you requested.
I’ve used the service twice. Once they were successful finding an under eye creme and once I had to find a new favorite lip product since my shade was truly gone. If you love a product it’s worth a few minutes of your time to call Gone But Not Forgotten at (800) 216-7173